• Uphold and role model the company’s principles of People, Place, and Character; and ensure you are also modeling the way of our values that drive collaboration, intuition, and translocal hospitality; use discretion and respect the privacy of the hotel’s clients and guests.
• Emphatically never miss an incoming call, by answering every call for the sales team and direct the client to the appropriate contact; or if needed note all the required details that will assist the sales team in understanding the request so they can be ready to respond to the client’s inquiry.
• Demonstrate pride in your administrative responsibilities by ensuring contracts and proposals are accurately completed with the necessary details, respond swiftly to client email inquiries or returning their phone calls, and follow-up on your requests to other hotel departments to ensure tasks were completed.
• Keep the sales team on track by arranging appointments, sending calendar invites, reminding them of client meetings, expressing client unstated needs, ensuring sales collateral is in stock and up to date, and providing updates when new information is learned.
• Understand the multiple IT systems used in sales and catering is your friend, and accurately input and update information timely, which is critical to a seamless event; regularly run reports to audit your work and review group updates and ensure client information is complete and accurate.
• Take pride in creating a well-organized and accurate record-keeping of accounts, which includes traces (reminders), creating and updating bookings, controlling events in the function diary and the accurate preparation of contracts and Banquet Event Orders (BEO); and maintaining the various sales system file systems, both digital and print, including account files, program evaluation, databases, and master binders for BEO and resumes
• Be a team player by assisting the sales teams when needed with tours or site visits, jump in to assist other departments if needed to greet and direct guests during events, and help the banquet team when needed for quick sets, teardowns or turn arounds.
• Demonstrate a willingness to take direction from managers when needed to accomplish a task for the greater good, and a desire to take on additional responsibilities that will help with your career growth and general hotel knowledge.

• 2-3 years of experience within the hospitality industry, whether in a similar role or guest service position; or maybe you have recently graduated with a degree in event planning.
• Advanced comfort in using a variety of IT systems for booking, reserving, and capturing client and guest information.
• A flexible schedule, as sometimes you may have to work evenings, weekends, or a holiday as events don’t only happen during the week.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.